Posted by Fox on August 28, 2007 at 3:50 PM
Recent changes to the TypePad payment process severely affects UK users of TypePad, in fact you could find your account/blog deleted if you don't act in time. I recently got an automated email from TypePad for my thumblounge.com blog account. It told me that my account had been suspended and would be deleted by midnight GMT.
We're sorry to say that your TypePad account with the member name 'thumblounge' has one or more unpaid invoices. Your invoices may be unpaid due to:
a billing error caused by your bank
a change in your billing address
or because your credit card has reached its limit.
Currently, your account is still active, and your weblog is still available for visitors to view. However, if the invoices in question are not paid by at midnight GMT, your account will be automatically suspended.
You may update your credit card information here or you can access it through your TypePad account by going to Control Panel, Account Info, Update Credit Card.
Once valid payment information is entered and approved, your account will be reactivated.
We appreciate your prompt attention to this matter. If you have a question, please open a Help Ticket within TypePad and select 'I have a billing-related question or problem.' Thank you for using TypePad.
I checked my online banking and found that there was plenty of cash to cover their monthly fee and that no recent attempt had been made to debit the card. Hmmmm?
I submitted a support ticket asking them to explain the problem and this is the response I got.
The issue here is that our payment processing system has changed how they handle billing foreign addresses. This causes the AVS error that you see when updating your credit card.
What we could do, though, is try moving you to our UK portal to process this charge successfully. This is only a billing related change; it does not affect your weblog.
Would we be able to move your account to this portal? Please let us know if you have any other questions.
So, UK users of TypePad should submit a support ticket requesting that their account be moved to their new UK portal BEFORE the next billing cycle or you could find your TypePad account and blog deleted within few hours.
See also : TypePad UK Launch - That's just so 2005
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Wow - that is a massive cock up. Any company that rolls out changes and then requires paying customers to act to maintain their data is asking for bankruptcy.
My advice is to move to a self hosted solution.
URL: http://lordmatt.co.uk